FAQ

Susan Yacoub jewellery
is handcrafted to be keepsakes and we understand the necessity of originality.

FREQUENTLY ASKED QUESTIONS

Susan Yacoub jewellery is exclusively handmade in Australia. Each piece is hand beaded using the techniques she has developed to make the unique combination of crystals and gemstones hand embroidered on leather.

Is the jewellery heavy?

No, the jewellery is Lightweight, exclusively handcrafted using light leather, the weight is of the stones and beads alone. Each piece has a weight measurement in product description.

Variations in Jewellery

Variations in Susan Yacoub jewellery may vary as each piece is individually handmade by Susan, but she will always endeavor to match as close to the original with bespoke pieces.

Susan Yacoub uses natural gemstones hand selected for her jewellery to ensure only the most precious, unique and luxurious gemstones are used. Gemstone colours may vary slightly with each piece of jewellery.  

Can I order my own bespoke piece of jewellery?

Customisable pieces are available for those who have a specific colour palette and style in mind.

Please contact for further details via our website by filling out a Custom Order on each product page. Or please ring Susan directly on 0419 233 202 for further details.

How long does it take to make a bespoke piece?

This design is custom handmade to order with an approximate lead-time of 4 to 6 weeks. You will be advise you of an expected completion date once your order is received.

Rush orders may be available, please contact Susan directly for further details on 0419 233 202.

You  will be contacted to be advised you of the expected completion date once your order is received.


Do you charge a consultation fee?

Personalised consultations are not charged.

To ensure that you make the most from your consultation we highly recommend that you put together a collection of images of my designs that you like.

Personalised styling consultations are available to create a unique coordinated look your special occasion for an individual touch.

If I order a bespoke piece of jewellery but I don’t like it, can I send it back?

No, as this is not a normal product piece.

But, Susan will be working with you one on one over the phone or internet to steer you through the design and making stages, continually consulting with you over colour, size and style. Throughout this process there should be no doubts over the outcome of your bespoke piece.

How do I care for a piece of Susan Yacoub jewellery?

Put the jewellery on as the last thing before you leave and the first thing you take off when you arrive home. Never spray perfumes directly on the jewellery and avoid body lotions, hairspray and water.

Always return the jewellery to the Susan Yacoub box or pouch provided when you are not using the piece.

To clean the stones and crystals use a soft cloth and wipe gently, for stubborn stains use a drop of detergent on the slightly damp cloth and wipe carefully, then wipe off with a clean cloth. This can also be used to remove makeup on the leather and backing.

What is included in the jewellery packaging?

Your exclusive Susan Yacoub piece will be protected in either a Susan Yacoub box or pouch. Please keep these to store your jewellery in to prevent unnecessary wear and tear as the pieces are sturdy but delicately made with fine details.
Included is a Susan Yacoub Guarantee with Handling and Care Instructions.

Can I order a Susan Yacoub piece if I live interstate or overseas?

Yes, susan Yacoub  works with clients around Australia and selected countries internationally. You are welcome to order and purchase directly from our online store or by contacting Susan on +61 419 233 202.

Does Susan Yacoub hire/loan out jewellery?

Sorry our jewellery is not available for hire/loan.

Payment

Susan Yacoub accepts deposits and final payments via cash, direct transfer, EFTPOS, Visa and MasterCard. Credit card and PayPal payments are also accepted for local, interstate and international clients via our online store. No cheques are accepted.

Is GST already part of the price?

Yes, GST is already included in the price of each item. It will be itemised on your invoice for your own records

How long does it take to ship?

Australia - FREE Express Shipping

All orders within Australia are delivered to your door using the Australia Post Express service.
Susan Yacoub will endeavour to dispatch all orders within the same day they are received, this endeavouring to ensure they are received the following business day.
Once the order is dispatched you will receive a tracking number.
Please note: Next business day delivery to remote and rural areas within Australia is not always guaranteed. Please allow up to 3-5 business days for delivery to rural and remote areas.

International - FREE Express Shipping over $500 AUD

International - $25 Flat Rate Shipping
International orders are delivered using the Australia Post Pack and Track International service.
Delivery time for this service generally takes between 3-10 business days, this will depend on the region the package is delivered to.
Once the order is dispatched you will receive a tracking number

 If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.
All rates are in Australian dollars.

Out Of Stock Items:

If an item is out of stock, we will contact you via email within 2–3 business days and inform you of the expected delivery if the product is not already noted as 'out of stock' on the website.

Late Deliveries:

If you have not received your order within the days specified please contact us at susan@susanyacoub.com

Repairs/Refunds

Please choose carefully as our designs are handmade designer items. No refunds or exchanges will be given if you simply change your mind.
If you wish to return items due to perceived faults or damage, Susan Yacoub will request that the item be returned (at the customer’s cost) to assess the item and determine whether the fault or damage was caused in the manufacture of the item.
If a manufacturing fault is found, Susan Yacoub will repair, replace or refund the item.
If Susan Yacoub determines that the damage has been caused intentionally or from mistreatment, no refunds will be given. The customer has the option to request Susan Yacoub to repair the item, all repairs will be at the customers cost.
If a customer is entitled to a refund, this will occur within 14 business days of Susan Yacoub receiving that notice.